What Dental IT Support Covers
Practice Management System Support
The practice management system holds patient files, appointment scheduling, treatment planning, clinical notes, billing and reporting. Our team works day to day across the software platforms used in Australian dental practices, handling installation, database administration, user provisioning, workflow customisation and connection with imaging systems.
- Dental 4 Windows (D4W): SQL database administration, user provisioning, workflow customisation and connection with imaging platforms.
- Exact by Software of Excellence: Multi-location and mid-size practice deployments, appointment automation setup and remote access configuration.
- Oasis by Henry Schein One: Practice management setup, connection with digital imaging and clinical documentation.
- Core Practice: Cloud PMS setup, appointment management and clinical records administration.
- Titanium Dental: Deployment and administration for practices of every size.
- MediRecords Dental: Cloud EHR setup for practices moving to scalable cloud infrastructure.
- Praktika: Cloud PMS setup and configuration.
- Dentrix: Installation, configuration and Australian-specific customisations.
- Principle by Principle Theorem: Cloud PMS deployment, workflow configuration and connectivity setup for practices running this Australian-built platform.
Imaging System Support
- Sidexis (Dentsply Sirona): DICOM configuration, PMS connection and imaging workstation setup.
- Romexis (Planmeca): 2D and 3D imaging setup, viewer configuration and thin-client deployment.
- Kodak Care and Carestream: Image capture setup and PMS connection.
- Vatech: CBCT imaging platform configuration.
- Panoramic and CBCT imaging systems: Modality connection to the PMS, storage sizing and workstation setup.
Diagnostic display calibration, imaging archive storage sizing and backup arrangements for imaging data all sit inside our imaging support work.
HICAPS, Medicare and CDBS Terminal Setup
HICAPS terminals connect claims processing directly to the practice management system.
- HICAPS Trinity terminal deployment and firmware updates
- Connection between HICAPS and D4W, Exact, Oasis, Core Practice and other PMS platforms
- Medicare online claiming setup for CDBS (Child Dental Benefits Schedule)
- Health fund direct claiming configuration
- Terminal replacement coordination
Network setup for a dental practice needs to handle clinical workstations, imaging systems, HICAPS terminals and patient-facing displays running on the same infrastructure.
- VLAN separation between clinical, admin and guest traffic
- Wi-Fi coverage from reception through to surgery rooms, segmented for security
- Firewalls, VPN and access controls appropriate for a healthcare practice
- Multi-factor authentication across clinical software and email
- Endpoint protection on clinical workstations
- Cyber security controls aligned with Privacy Act 1988 and Australian Privacy Principles requirements
Cloud, Remote Work and Multi-Site Practices
Backup and Business Continuity
- Automated backups of PMS databases, imaging archives, clinical documents and email, with offsite and immutable copies
- Documented business continuity plans covering hardware failure, ransomware and site loss
- Scheduled test restores so backups are known to be recoverable
- Backup retention aligned with state-based health record retention obligations
