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Comprehensive Medical IT Support for Healthcare Practices

At CRT Network Solutions, we specialise in Medical IT Support that keeps your practice running efficiently and securely.

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Running a medical practice comes with a unique set of technological challenges. From managing patient data to maintaining compliance with strict regulations, healthcare providers need reliable IT systems to ensure smooth and secure operations.

Our services are designed specifically for the healthcare industry, providing support for medical software, network management, cybersecurity, and more.

Our team of experts understands the critical nature of medical IT, where even the smallest disruption can impact patient care. We work closely with medical practices to provide personalised IT solutions that align with your operational needs and comply with industry standards.

Medical practices rely on IT systems to store patient records, manage appointments, and process insurance claims. When these systems fail, it can lead to costly downtime, patient dissatisfaction, and compliance risks. Here are a few reasons why specialised Medical IT Support is crucial for healthcare providers:

Why Medical IT Support is Essential for Healthcare Practices

Data Security & Compliance

Medical practices handle sensitive patient data daily, making them a prime target for cyberattacks. Proper IT support ensures your systems are secure and compliant with regulations like HIPAA in the United States or the Privacy Act in Australia.

Reliable Systems

Regular IT maintenance prevents unexpected downtime, which can disrupt patient care and result in revenue loss.

Improved Efficiency

Streamlined IT systems help reduce administrative burdens, allowing healthcare providers to focus on what matters most—patient care.

Patient Trust

Secure and efficient IT systems enhance patient trust by protecting their sensitive information and ensuring a smooth experience at your practice.

Why Medical IT Support is Essential for Healthcare Practices CRT Network Solutions Medical IT Support Experts

Our Medical IT Support Services

At CRT Network Solutions, we offer a full suite of IT services designed to meet the needs of medical practices. Here’s how we can help

Medical Software Support

Medical software is the backbone of a modern healthcare practice, and our team is experienced in supporting a wide range of platforms. Here are some of the most popular systems we support:

Medical Director

    • Overview: Medical Director is one of the leading electronic health record (EHR) solutions in Australia, widely used by general practitioners.
    • Pros: Intuitive interface, extensive clinical tools, and robust support for telehealth. Medical Director also integrates well with other medical software.
    • Cons: Limited customisation and can be expensive for smaller practices.

Best Practice

    • Overview: Best Practice is designed for clinics of all sizes, providing tools for patient management, billing, and clinical documentation.
    • Pros: User-friendly interface, excellent support network, and compliance with industry regulations.
    • Cons: Users may experience occasional system slowdowns, and it requires periodic updates to remain fully functional.

Genie Solutions

    • Overview: Genie Solutions is ideal for specialists and larger practices, offering comprehensive tools for appointment scheduling, billing, and clinical workflows.
    • Pros: Supports complex billing needs and integrates well with third-party software.
    • Cons: Higher cost and may be more complex for smaller practices with limited IT resources.

Zedmed

    • Overview: Zedmed provides an all-in-one solution for medical practices, including patient management, billing, and scheduling features.
    • Pros: Affordable and reliable, Zedmed offers solid support for smaller practices.
    • Cons: Some users find the user interface dated, and it may lack certain features needed by larger practices
Medical Doctor Asking CRT Network Solutions IT Expert regarding his cyber security issues

Network Management & Optimisation

Regular IT maintenance prevents unexpected downtime, which can disrupt patient care and result in revenue loss.

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  • Network Setup & Configuration: We design and configure your network to ensure optimal performance and security.
  • Wi-Fi Optimisation: Ensure your entire practice has reliable, fast
    • Wi-Fi to support electronic medical records (EMR), telehealth, and patient communication systems.
  • Regular Monitoring: Our proactive monitoring tools detect and resolve network issues before they impact your practice.

Data Backup & Disaster Recovery

Medical practices cannot afford to lose patient data. We offer robust data backup and disaster recovery solutions to protect your data:

  • Automated Backups: Scheduled backups ensure that your patient data and practice information are stored securely and are easy to restore.
  • Disaster Recovery Planning: In the event of a hardware failure or cyberattack, our disaster recovery services get your systems up and running quickly, minimising downtime.

Cybersecurity & Compliance

Streamlined IT systems help reduce administrative burdens, allowing healthcare providers to focus on what matters most—patient care.

  • Firewall Protection: We install and configure firewalls to block unauthorised access.
  • Antivirus & Endpoint Security: Protect all devices connected to your network from malware and other threats.
  • Compliance Audits: We conduct regular audits to ensure your IT systems comply with industry regulations, helping you avoid costly penalties.

Cloud Solutions for Medical Practices

Cloud computing is transforming healthcare by providing a secure way to store and access data from any location. We help practices migrate to the cloud, offering

  • Cloud-Based EHR Systems: Store patient records securely and access them from any device.
  • Telehealth Solutions: Support for video consultations and secure patient communication.
  • Scalable Storage: Only pay for the storage you need, with the flexibility to scale up as your practice grows.

Remote IT Support and Onsite Assistance

Our Remote IT Support services allow us to assist with technical issues quickly, minimising disruptions to your practice. For more complex problems, our onsite support team is available to resolve issues directly at your location.

Popular Medical Software Supported by CRT Network Solutions

Our team has extensive experience with the software commonly used in healthcare practices. Here’s a deeper look into each system we support and how we can help optimise your use of these tools

Medical Director​

  • Features: Integrated telehealth, patient record management, e-prescribing, and customisable templates.
  • Supported Services: Software installation, troubleshooting, updates, and user training.

Zedmed

  • Features: Complete medical practice management suite with clinical tools, patient records, billing, and scheduling.
  • Supported Services: Data backup, disaster recovery, installation, and regular system updates.

Genie Solutions

  • Features: Patient management, advanced reporting, customisable billing options, and multi-device compatibility.
  • Supported Services: Installation, support for complex billing workflows, data migration, and backup solutions.
  • Features: Secure data storage, billing and financial management, clinical templates, and appointment scheduling.
  • Supported Services: Network integration, software updates, and compliance assistance.

 

 

Software SolutionKey FeaturesIdeal For
Medical DirectorTelehealth, EHR management, clinical toolsGeneral practitioners
Best PracticeBilling management, secure data storageClinics of all sizes
Genie SolutionsAdvanced reporting, multi-device compatibilitySpecialists, larger practices
ZedmedPatient management, billing, schedulingSmall to medium-sized practices

 

Medical Doctor Asking CRT Network Solutions IT Expert regarding his cyber security issues

The Benefits of Partnering with

CRT Network Solutions for Medical IT Support

By partnering with CRT Network Solutions, medical practices can enjoy several advantages

Proactive Support

Our team provides ongoing monitoring and maintenance to prevent IT issues before they arise.

Expertise in Healthcare IT:

We understand the specific needs of healthcare providers and offer solutions that meet regulatory requirements.

24/7 Monitoring

With our around-the-clock monitoring services, you can rest assured that we’re here to help whenever an issue arises.

Cost-Effective Solutions

Avoid the cost of hiring an in-house IT team. Our services are scalable, allowing you to pay for only what you need.

How We Ensure Data Security and Compliance

Ensuring data security and compliance with healthcare regulations is a top priority. Here’s how we protect your practice

Advanced Cybersecurity Protocols

Our cybersecurity solutions include multi-layered protections such as firewalls, antivirus software, and endpoint detection. We also implement advanced encryption techniques to protect patient data.

Regular Compliance Audits

We conduct compliance audits to verify that your IT systems meet standards such as HIPAA, GDPR, and the Australian Privacy Principles. Our audits identify potential vulnerabilities and ensure all areas are compliant.

Staff Training and Awareness Programs

We provide training for your staff on data protection best practices. This includes recognising phishing attempts, managing secure passwords, and following secure data handling procedures.

Best Practice Cloud Hosting

Why Choose CRT Network Solutions for Medical IT Support

Medical IT Support Banner

CRT Network Solutions is committed to providing top-tier IT support tailored specifically for medical practices.

With a dedicated team of professionals, extensive experience in the healthcare field, and a proactive approach to IT management,
we offer solutions that help keep your practice efficient, secure, and compliant.

We understand the unique needs of healthcare providers and work diligently to protect your practice from cyber threats, reduce downtime, and streamline operations. By partnering with us, you can rest assured that your IT systems are in good hands, allowing you to focus on delivering exceptional patient care.

For more information on how we can support your medical practice, contact us today to schedule a free consultation or audit.

Our team is ready to help your practice thrive with reliable, secure, and professional IT support.

Set Up New Clinics with Medical IT Support

How We Help Medical Practices

Starting a new medical clinic requires specialized IT solutions that ensure efficient operations, compliance, and a secure foundation for handling patient data. At CRT Network Solutions, we offer complete Medical IT Support for new clinics, allowing you to focus on patient care while we handle the technology.

Initial Consultation and Customized IT Planning for Clinics

Every new clinic has unique needs. Our process begins with an in-depth consultation where we discuss your goals, assess the clinic’s requirements, and develop a customized IT plan that aligns with your practice’s needs. Here’s what we cover during this phase:

Initial Consultation and Customized IT Planning for Clinics
  • Technology Needs Analysis: We work with you to identify essential technology, such as computers, printers, and networking equipment, tailored to a healthcare environment.
  • Medical Software Requirements: Based on the type of practice you’re running, we’ll recommend and plan for the installation of industry-standard software, such as EHR/EMR systems, billing software, and telehealth platforms.

Reliable Network Design and Implementation

A reliable and secure network is the backbone of any medical clinic’s IT setup. CRT Network Solutions provides Medical IT Support by designing and installing robust networks that support critical operations:

CRT Network Solutions IT Expert Server Maintainance Rewiring
  • Wired and Wireless Connectivity: We set up both wired and Wi-Fi networks to ensure strong connectivity throughout the clinic, accommodating multiple devices and users.
  • Network Security Measures: To protect sensitive patient data, we implement secure firewalls, VPNs, and encryption protocols. These safeguards keep your network secure from external threats while meeting healthcare compliance standards.
  • Guest Wi-Fi Configuration: We can configure a separate, secure Wi-Fi network for patient access, maintaining privacy and security across the clinic’s main network.

Medical Software Installation and Configuration

We support a wide range of medical software essential to running a clinic efficiently. Our Medical IT team assists with installation, configuration, and training for software such as:

Medical Sofware Installation by CRT Network Solution IT Experts
  • Electronic Health Records (EHR) and Practice Management Systems: We set up industry-leading software like Medical Director, Best Practice, and Zedmed, allowing you to manage patient records, appointments, and billing with ease.
  • Telehealth Integration: With the rising demand for telehealth, we ensure that your clinic is equipped with secure, compliant video consultation capabilities that integrate seamlessly with your EHR systems.

Data Security, Compliance, and Backup Solutions

Security and compliance are critical for any medical practice. Our Medical IT Support services include advanced security measures to protect patient data and ensure compliance with healthcare regulations:

Data Security, Compliance, and Backup Solutions
  • Compliance-Ready Security Protocols: We implement security measures that align with HIPAA, the Privacy Act, and other regulatory requirements, such as multi-factor authentication and access control systems.
  • Automated Data Backup Solutions: Our backup solutions store data securely and are designed for quick restoration, reducing downtime in the event of a data loss incident.
  • Disaster Recovery Planning: We create tailored disaster recovery plans for your clinic, ensuring that critical patient data and systems can be restored quickly in the event of a breach or hardware failure.

Procurement and Setup of Clinic IT Hardware

Having the right hardware is essential for the day-to-day operations of a medical clinic. We offer procurement, setup, and ongoing support for essential IT hardware, including:

Procurement and Setup of Clinic IT Hardware
  • Medical-Grade Computers and Devices: We provide computers and devices optimized for clinical use, with features designed to enhance durability and reliability.
  • Peripheral Devices and Medical Equipment Integration: Our team assists with the setup of peripheral devices like printers, scanners, and digital imaging systems, as well as integration with other medical devices.
  • Workstation Setup for Clinical Staff: We configure workstations for administrative, clinical, and consultation areas, ensuring that each station meets the specific needs of your clinic staff.

Cloud Solutions for Secure Data Access and Storage

Cloud computing offers medical practices flexibility and scalability. Our cloud-based Medical IT Support solutions provide secure, accessible data storage and computing power:

Cloud Solutions for Secure Data Access and Storage
  • Comprehensive Software Training: We ensure that your staff is confident in using the software and hardware necessary for daily clinic operations, including practice management and telehealth platforms.
  • 24/7 IT Monitoring Services: Our dedicated help desk is available around the clock to resolve any IT issues that arise, ensuring minimal disruption to your clinic’s workflow.
  • Proactive Maintenance: We conduct regular maintenance on your systems, including software updates, network monitoring, and security assessments to keep everything running efficiently.

Staff Training and Ongoing IT Support

Training your staff on new IT systems is crucial for smooth operations. Our Medical IT specialists provide thorough training and continued support

Staff Training and Ongoing IT Support
  • Comprehensive Software Training: We ensure that your staff is confident in using the software and hardware necessary for daily clinic operations, including practice management and telehealth platforms.
  • 24/7 IT Monitoring Services: Our dedicated help desk is available around the clock to resolve any IT issues that arise, ensuring minimal disruption to your clinic’s workflow.
  • Proactive Maintenance: We conduct regular maintenance on your systems, including software updates, network monitoring, and security assessments to keep everything running efficiently.

IT Solutions for Clinic Expansion and Future Growth

As your clinic grows, your IT needs will evolve. CRT Network Solutions provides scalable solutions that adapt to your clinic’s development:

IT Solutions for Clinic Expansion and Future Growth
  • Network and Device Expansion: We can expand your network, add new workstations, and integrate additional devices as your team grows.
  • Advanced Cybersecurity Upgrades: To keep your data secure, we offer ongoing cybersecurity enhancements, helping you stay protected against emerging threats.
  • Compliance Management for Growth: We provide ongoing compliance checks and updates to ensure that your expanding clinic meets regulatory requirements as healthcare standards evolve.

How Our Medical IT Support Services Work

What is Medical IT Support?

Medical IT Support involves comprehensive IT services tailored for healthcare practices, including network security, medical software integration, data backup, and compliance management.

In the Proactive System Monitoring and Maintenance section, use a numbered or bulleted list for how you manage this service:
How We Maintain Your IT Systems:

  • 24/7 network monitoring to detect issues early.
  • Regular software updates to ensure security and compliance.
  • Automated maintenance checks on hardware and network equipment.
  • Troubleshooting and resolving issues remotely or on-site as needed.

Under the Cybersecurity and Compliance Management section, outline the cybersecurity services provided:
Our Cybersecurity Services Include:

  • Data encryption for secure patient information storage.
  • Firewalls and intrusion detection systems to block unauthorized access.
  • Regular compliance audits to ensure alignment with HIPAA, GDPR, and local regulations.
  • Multi-factor authentication and access control for enhanced data protection.
  • In the Data Backup and Disaster Recovery section, list the steps involved in your data protection process:
    Data Backup and Disaster Recovery Services:
    • Automated data backups stored securely off-site.
    • Customized disaster recovery plans tailored for medical practices.
    • Quick data restoration services to minimize downtime.
    • Proactive recovery drills to prepare for potential data loss events.

 

Place this in the How We Help Medical Practices Set Up New Clinics with Medical IT Support section, detailing the steps involved in your setup services.
Steps to Set Up IT for a New Clinic:

  • Conduct an initial consultation and IT needs assessment.
  • Design and implement a secure network for clinic operations.
  • Install and configure essential medical software, like EHR and practice management tools.
  • Set up cybersecurity protocols for compliance and data protection.
  • Provide training for clinic staff on IT systems and best practices.
  • Offer ongoing support for system maintenance and IT scalability as the clinic grows.

Medical Software Support and Integration

Our Medical IT Support services are designed to cater to the unique needs of healthcare providers, ensuring your systems run smoothly, securely, and in compliance with regulatory standards. Here’s how we help your practice maintain reliable, efficient IT operations:

IT Solutions for Clinic Expansion and Future Growth

At the heart of our service is a detailed consultation process where we assess your current IT infrastructure and understand your practice's unique needs. During this initial phase, we focus on:

  • Identifying Key Challenges: Whether you face issues with network reliability, software compatibility, or data security, we identify and prioritize areas for improvement.
  • Customized IT Solutions: Based on our assessment, we develop a tailored IT support plan that aligns with your practice’s goals and operational needs.

Proactive System Monitoring and Maintenance

Our Medical IT Support includes continuous monitoring and preventive maintenance to keep your systems running at peak performance. This approach minimizes downtime and allows your team to focus on patient care:

  • 24/7 Network Monitoring: We track network activity around the clock, detecting and resolving issues before they impact your practice.
  • Regular System Updates: Our team ensures that your software, including EHR systems and medical devices, stays up to date with the latest patches and security enhancements.
  • Automated Maintenance Checks: We perform regular maintenance on your hardware, software, and network equipment, optimizing each component for reliability and longevity.

Fast, Reliable Remote IT Support

We understand that even minor technical issues can disrupt your workflow. Our remote IT support services provide quick, efficient assistance whenever you need it:

  • Instant Support Access: With our remote tools, we can resolve issues without needing to be on-site, minimizing disruptions and getting you back to work faster.
  • On-Demand Troubleshooting: From software glitches to connectivity issues, our team is available to troubleshoot and resolve problems as they arise.
  • Help Desk Assistance: Our 24/7 help desk is staffed with experienced IT professionals who specialize in medical IT, ensuring your team has access to knowledgeable support whenever needed.

Cybersecurity and Compliance Management

Healthcare providers must adhere to strict data security regulations, making cybersecurity a critical aspect of Medical IT Support. We implement advanced cybersecurity measures to protect your sensitive patient data and ensure compliance with industry standards:

  • Data Encryption: We secure all patient data with robust encryption protocols, protecting it during storage and transmission.
  • Firewalls and Intrusion Detection: Our team configures and manages firewalls, intrusion detection systems, and antivirus software to block unauthorized access.
  • Compliance Audits: We conduct regular audits to confirm that your IT systems meet regulatory requirements such as HIPAA, GDPR, and Australian Privacy Principles, helping you avoid costly penalties.

Medical Software Support and Integration

We specialize in supporting and integrating the software that healthcare providers rely on daily. Our Medical IT Support services include:

  • Installation and Configuration: We handle the installation and setup of EHR/EMR software, practice management tools, and telehealth solutions, configuring each to meet the specific needs of your clinic.
  • Software Updates and Compatibility: We ensure your medical software remains compatible with your IT infrastructure, performing updates and resolving any issues that arise.
  • Third-Party Integration: If your clinic uses multiple software platforms, we integrate them to ensure smooth interoperability, reducing manual entry and improving workflow efficiency.

Network Security and Optimization

A secure, reliable network is essential for delivering quality patient care. Our Medical IT Support services include network security and optimization to ensure your IT systems perform consistently:

  • Customized Network Configuration: We design networks optimized for medical environments, with secure access points and reliable bandwidth management.
  • Firewall and VPN Setup: We install and configure firewalls and VPNs to protect your network from unauthorized access, ensuring a secure environment for both in-clinic and remote staff.
  • Bandwidth Management: Our team optimizes your network’s bandwidth to prioritize critical systems, such as EHR access and telehealth platforms, preventing slowdowns during peak usage.

Ongoing IT Support for Growing Medical Practices

As your medical practice grows, so will your IT needs. We offer scalable solutions as part of our Medical IT Support services to support your clinic’s expansion:

  • Scalable IT Solutions: We assess your evolving needs and implement additional hardware, software, and network resources as required.
  • Regular IT Reviews: Our team conducts periodic reviews of your IT infrastructure to identify areas for improvement and ensure your systems align with best practices and compliance requirements.
  • Advanced Cybersecurity Upgrades: We stay up-to-date with the latest cybersecurity technologies and can upgrade your systems to address new threats as they emerge.

What Our Clients Say

Rob
4 months ago
Great company with long association (25 YEARS)...Instant response to remote queries. Chris has chosen and trained his team well for customer satisfaction. Rob Burrell - Registered Landscape Architect and Ecologist
Clair Tietze
a year ago
Chris and his team are always prompt and helpful for our IT needs. We have found the team very response and they make IT struggles that are often confusing and frustrating easy to understand. 10/10 - will always recommend!
Treesafe Australia
a year ago
Always a pleasure to deal with CRT. They have no problem fixing the issue at hand and are always available when we need them.
P J
2 years ago
CRT are extremely skilled , friendly , professional and always work towards solving any IT /computing issues. I would highly recommend this team and would probably say they are the best on the Sunshine Coast If not Qld.
Rob Burrell
4 years ago
Chris and his team at CRT have been assisting me for 15 years. Chris is a joy to deal with. His hand picked team are extraordinarily proficient at providing immediate solutions when you have an IT crisis paralysing your operations.

By choosing CRT Network Solutions for your Medical IT Support needs, you’re partnering with a team that understands the healthcare sector’s unique requirements. From proactive monitoring and cybersecurity to medical software support and data backup solutions, we provide everything your practice needs to operate efficiently and securely.

Contact us today to learn how our specialized services can support your medical practice.

About Us - Chris Theisen

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Brisbane

33 Hayward St, Stafford QLD 4053

Sunshine Coast

3/2 Akeringa Pl, Mooloolaba QLD 4557