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Most GoDaddy Microsoft 365 clients we speak to are looking to move for one or more of these reasons:
If any of those sound familiar, moving to a directly billed Microsoft 365 tenant opens the full Microsoft feature set, direct admin control and better long-term pricing options.
GoDaddy delivers Microsoft 365 through Microsoft's Cloud Solution Provider (CSP) program, which means your tenant is registered under GoDaddy's CSP relationship rather than as a direct Microsoft customer or under a partner like CRT. Practically, that difference shows up in three places:
You use GoDaddy's admin portal instead of admin.microsoft.com directly. Some functions are available, others are locked or restricted.
GoDaddy offers a subset of the Microsoft 365 SKUs. Certain enterprise or premium SKUs are either unavailable or need to be requested via ticket.
Escalation goes GoDaddy → Microsoft. On a direct tenant or Microsoft Partner arrangement, escalation goes to Microsoft directly, which is faster for anything beyond first-line troubleshooting.
Moving off GoDaddy sits somewhere between a licensing change and a proper tenant migration. Your domain, users, mailboxes, files and Teams data all need to move across, and the domain has to be released from GoDaddy's tenant before it can be verified in the new one.
The migration runs in the background while your team keeps working. Your GoDaddy Microsoft 365 environment stays live throughout the data move. The switch happens during a planned cutover window.
We create a new Microsoft 365 tenant, either directly under your business or through our Microsoft Partner arrangement, with the licensing SKUs sized to what your team actually needs. Users, groups, distribution lists and shared mailboxes get set up in the new tenant with a temporary .onmicrosoft.com address for testing.
Using our in-house migration tools, mailbox contents (sent items, folders, calendar entries and contacts), OneDrive files, SharePoint sites and Teams data move from the GoDaddy tenant to the new tenant. The transfer runs in the background so users stay productive throughout, with staged validation confirming data lands correctly before cutover. For details on how we handle these workloads across all Microsoft 365 migration scenarios, see our Microsoft 365 migration services page.
Because Microsoft only allows a domain to be verified in one tenant at a time, your domain (example.com.au) has to be released from the GoDaddy tenant before it can be added to the new one. We handle the detachment through the GoDaddy admin portal, coordinated with the DNS changes required to move MX records, Autodiscover and other Microsoft 365 CNAME records.
MX records point to the new tenant, Autodiscover redirects to the direct Exchange Online endpoint, user devices reconfigure to the new tenant, and mail flow starts running through the direct Microsoft environment. We stay online through the following business day to catch anything unexpected during propagation.
Once the new tenant is verified live and users are working from it, we coordinate the cancellation of the GoDaddy Microsoft 365 subscription. Timing this correctly matters. Cancelling too early loses access to source tenant data during migration; cancelling too late means paying for both tenants unnecessarily.
We run GoDaddy migrations regularly, so the specific quirks (admin restrictions, DNS lock-ins, cancellation timing) are already familiar territory. Microsoft Partner status gives us direct Microsoft escalation channels if anything unexpected comes up mid-cutover, and post-migration we can move your business onto a directly billed licensing arrangement with more flexibility than GoDaddy offers.
Talk to CRT about a GoDaddy to Microsoft 365 migration scoped to your user count, data volume and cutover timeline. We start with a discovery call to review your current GoDaddy setup and confirm what your directly billed environment needs to look like.
Yes. Your domain moves with you. The migration process removes the domain from the GoDaddy tenant during a planned cutover window and adds it to the new Microsoft 365 tenant, so users keep their existing email addresses.
No. Users continue working from the GoDaddy environment while data moves across in the background. During the DNS cutover itself, which usually runs across a weekend, mail is briefly queued and then flows through to the new tenant.
Both options are available. We can hold your licences under our Microsoft Partner arrangement (often the cheapest option), or you can hold them directly with Microsoft. The choice usually comes down to whether you want centralised billing through us or direct.
That is possible in some scenarios but adds complexity, because domain verification only sits in one tenant at a time. Most projects move all users across in one migration. If a partial move is what you need, we cover the options in the discovery call.
Microsoft 365 now has the ability to handle all your business tasks. We are continually finding new ways to improve business processes using various Microsoft 365 products.
One of the biggest game changes for businesses today is Microsoft SharePoint and Microsoft Teams.
Businesses can seamlessly share their business data with their staff using Microsoft SharePoint. SharePoint can also be used as a valuable resource for internal staff sharing Policies and Procedures, provide a knowledge base, and well as provide a central resource to easily access commonly used data.
Microsoft Teams has become the primary method for Staff to communicate internally and externally. Meetings are conducted daily on Microsoft Teams as well as the ability to setup Channels to share data specific to individual projects. Microsoft Teams can also be used as your primary phone system replacing your current PABX.
Below is a list of Microsoft Products that we use on a daily basis.
Contact our team today for Microsoft Solutions Support!
