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Medical IT Support for Healthcare Practices

At CRT Network Solutions, we specialise in Medical IT Support to keep your practice running efficiently and securely.

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Proactive Medical IT Services

Ensuring your medical IT runs smoothly—so your practice thrives.

With a dedicated team of professionals, extensive experience in the healthcare field, and a proactive approach to IT management, we offer solutions that help keep your practice efficient, secure, and compliant.

We understand the unique needs of healthcare providers and work diligently to protect your practice from cyber threats, reduce downtime, and streamline operations. By partnering with us, you can rest assured that your IT systems are in good hands, allowing you to focus on delivering exceptional patient care.

For more information on how we can support your medical practice, contact us today to schedule a free consultation or audit.

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Reliable Medical IT Services

Why Medical IT Support is Essential for Healthcare Practices

Running a medical practice comes with complex technological challenges. From managing patient data to ensuring compliance, healthcare providers need reliable IT systems for smooth, secure operations.

We specialise in IT solutions for the healthcare industry, including medical software support, network management, and cybersecurity.

Our experts understand the critical nature of medical IT—where even minor disruptions can impact patient care. We provide tailored IT solutions to meet your operational needs and industry standards.

Regular IT maintenance prevents unexpected downtime, which can disrupt patient care and lead to revenue loss or loss of patient data.

Streamlined IT systems reduce administrative burdens, allowing healthcare providers to focus on what matters most—patient care.

Secure IT systems protect patient data and ensure a smooth experience, enhancing trust in your practice.

Our Medical IT Support Services

Medical Software Support

At CRT Network Solutions, we offer a full suite of IT services designed to meet the needs of medical practices. From leading EHRs to Custom Systems, we work with a broad range of platforms. Below are just a few of the popular platforms we work with. Whether you use a well-known EHR or a niche solution, our team is equipped to assist. 

 

Medical Director

Medical Director

  • Overview: A top electronic health record (EHR) solution in Australia, widely used by GPs.
  • Key Features: Telehealth, EHR management, clinical tools
  • Pros: Intuitive interface, extensive clinical tools, and robust support for telehealth. Medical Director also integrates well with other medical software.
  • Cons: Limited customisation and higher costs for smaller practices.
  • Ideal For: General practitioners
Best Practice IT Support

Best Practice

  • Overview: Best Practice is designed for clinics of all sizes, providing tools for patient management, billing, and clinical documentation.
  • Key Features: Billing management, secure data storage
  • Pros: User-friendly interface, excellent support network, and compliance with industry regulations.
  • Cons: Users may experience occasional system slowdowns, and periodic updates are required to remain fully functional.
  • Ideal For: Clinics of all sizes
Genie Medical IT Support

Genie Solutions

  • Overview: Best suited for specialists and larger practices, offering tools for appointment scheduling, billing, and clinical workflows.
  • Key Features: Advanced reporting, multi-device compatibility
  • Pros: Supports complex billing needs and integrates well with third-party software.
  • Cons: Can be costly and too complex for smaller practices with limited IT resources.
  • Ideal For: Specialists, larger practices

Zedmed

  • Overview: A cost-effective option for patient management, billing, and scheduling features.
  • Key Features: Patient management, billing, scheduling
  • Pros: Affordable and reliable, Zedmed offers solid support for smaller practices.
  • Cons: Older interface design and may lack advanced features
  • Ideal For: Small to medium-sized practices

Comprehensive Medical IT Solutions for Secure & Efficient Healthcare

Network Management & Optimisation

Reliable network infrastructure is essential to keep your practice running smoothly. We optimise and maintain your network to prevent downtime. 

  • Network Setup & Configuration: We design and configure your network to ensure optimal performance and security.
  • Wi-Fi Optimisation: Ensure your entire practice has reliable, fast
  • Wi-Fi to support electronic medical records (EMR), telehealth, and patient communication systems.
  • Regular Monitoring: Our proactive monitoring tools detect and resolve network issues before they impact your practice.

Cloud Solutions for Medical Practices

Cloud computing is transforming healthcare by providing a secure way to store and access data from any location. We help practices migrate to the cloud, offering:

  • Cloud-Based EHR Systems: Store patient records securely and access them from any device.
  • Telehealth Solutions: Support for video consultations and secure patient communication.
  • Scalable Storage: Only pay for the storage you need, with the flexibility to scale up as your practice grows.

Cybersecurity & Compliance

Prevent cyber threats while ensuring compliance with industry regulations.

  • Firewall Protection: Block unauthorised access with custom-configured firewalls.
  • Antivirus & Endpoint Security: Secure all devices against malware, ransomware, and cyber threats.
  • Compliance Audits: Routine audits ensure full compliance and reduce legal risks.

Data Backup & Disaster Recovery

Medical practices cannot afford to lose patient data. We offer robust cloud data backup and disaster recovery solutions to protect your data:

  • Automated Backups: Regular automated backups keep patient data safe and easily restorable.
  • Disaster Recovery Planning: Rapid recovery from cyber threats or system failures minimises downtime.

Remote IT Support and Onsite Assistance

Our Remote IT Support services allow us to assist with technical issues quickly, minimising disruptions to your practice. For more complex problems, our onsite support team is available to resolve issues directly at your location.

Leading Medical Software Supported by CRT Network Solutions

We specialise in optimising the medical software essential to your practice. Maximise efficiency with expert support for industry-leading healthcare software.

Hassle-Free Medical IT Management

The Benefits of Partnering with CRT Network Solutions for Medical IT Support

By partnering with CRT Network Solutions, medical practices can enjoy these advantages:

Proactive Support

Our experienced team provides ongoing maintenance and monitoring to prevent IT issues before they arise.

Expertise in Healthcare IT

We understand the specific needs of healthcare providers and offer solutions that meet regulatory requirements.

24/7 Monitoring

With our around-the-clock monitoring services, you can rest assured that we’re here to help whenever an issue arises.

Cost-Effective Solutions

Avoid the cost of hiring an in-house IT team. Our services are scalable, allowing you to pay for only what you need.

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Trusted Medical IT Services

Ensuring Compliance & Security with Reliable Medical IT Services

Ensuring data security and compliance with healthcare regulations is a top priority. Here’s how we protect your practice:

Our cybersecurity solutions include multi-layered protections such as firewalls, antivirus software, and endpoint detection. We also implement advanced encryption techniques to protect patient data.

Stay compliant with HIPAA, GDPR, and Australian Privacy Principles through regular audits. We detect vulnerabilities and ensure full regulatory compliance.

We provide training for your staff on data protection best practices. This includes recognising phishing attempts, managing secure passwords, and following secure data handling procedures.

Revolutionising Healthcare with Cutting-Edge Medical IT Solutions

By choosing CRT Network Solutions for your Medical IT Support needs, you’re partnering with a team that understands the healthcare sector’s unique requirements. From proactive monitoring and cybersecurity to medical software support and data backup solutions, we provide everything your practice needs to operate efficiently and securely.

Medical IT Support for New Clinics

The Benefits of Partnering with Seamless IT Setup for New Medical Practices

Starting a new medical clinic requires specialised IT solutions that ensure efficient operations, compliance, and a secure foundation for handling patient data.

At CRT Network Solutions, we offer complete Medical IT Support for new clinics, allowing you to focus on patient care while we handle the technology.

✔ Technology setup for efficient daily operations
✔ Security & compliance to protect patient data
✔ Scalable solutions that grow with your practice

IT Support Brisbane for local businesses

No two clinics are the same. Our process starts with an in-depth consultation to assess your goals and develop a tailored IT plan that meets your practice’s needs.

  • Technology Needs Analysis: We work with you to identify essential technology, such as computers, printers, and networking equipment, tailored to a healthcare environment.
  • Medical Software Requirements: Based on the type of practice you’re running, we’ll recommend and plan to install industry-standard software, such as EHR/EMR systems, billing software, and telehealth platforms.

A reliable and secure network is the backbone of any medical clinic’s IT setup. CRT Network Solutions provides Medical IT Support by designing and installing robust networks that support critical operations:

  • Wired and Wireless Connectivity: We set up both wired and Wi-Fi networks to ensure strong connectivity throughout the clinic, accommodating multiple devices and users.
  • Network Security Measures: To protect sensitive patient data, we implement secure firewalls, VPNs, and encryption protocols. These safeguards keep your network secure from external threats while meeting healthcare compliance standards.
  • Guest Wi-Fi Configuration: We can configure a separate, secure Wi-Fi network for patient access, maintaining privacy and security across the clinic’s main network.

We support a wide range of medical software essential to running a clinic efficiently. Our Medical IT team assists with installation, configuration, and training for software such as:

  • Electronic Health Records (EHR) and Practice Management Systems: We set up industry-leading software like Medical Director, Best Practice, and Zedmed, allowing you to manage patient records, appointments, and billing with ease.
  • Telehealth Integration: With the rising demand for telehealth, we ensure that your clinic has secure, compliant video consultation capabilities that integrate seamlessly with your EHR systems.

Security and compliance are critical for any medical practice. Our Medical IT Support services include advanced security measures to protect patient data and ensure compliance with healthcare regulations:

  • Compliance-Ready Security Protocols: We implement security measures that align with HIPAA, the Privacy Act, and other regulatory requirements, such as multi-factor authentication and access control systems.
  • Automated Data Backup Solutions: Our backup solutions store data securely and are designed for quick restoration, reducing downtime in the event of a data loss incident.
  • Disaster Recovery Planning: We create tailored disaster recovery plans for your clinic, ensuring that critical patient data and systems can be restored quickly in the event of a breach or hardware failure.

Having the right hardware is essential for the day-to-day operations of a medical clinic. We offer procurement, setup, and ongoing computer support for essential IT hardware, including:

  • Medical-Grade Computers and Devices: We provide computers and devices optimised for clinical use, with features designed to enhance durability and reliability.
  • Peripheral Devices and Medical Equipment Integration: Our team assists with the setup of peripheral devices like printers, scanners, and digital imaging systems, as well as integration with other medical devices.
  • Workstation Setup for Clinical Staff: We configure workstations for administrative, clinical, and consultation areas, ensuring that each station meets the specific needs of your clinic staff.

Cloud computing offers medical practices flexibility and scalability. Our cloud-based Medical IT Support solutions provide secure, accessible data storage and computing power:

  • Comprehensive Software Training: We ensure that your staff is confident in using the software and hardware necessary for daily clinic operations, including practice management and telehealth platforms.
  • 24/7 IT Monitoring Services: Our dedicated help desk is available around the clock to resolve any IT issues that arise, ensuring minimal disruption to your clinic’s workflow.
  • Proactive Maintenance: We conduct regular maintenance on your systems, including software updates, network monitoring, and security assessments, to keep everything running efficiently.

Training your staff on new IT systems is crucial for smooth operations. Our Medical IT specialists provide thorough training and continued support.

  • Comprehensive Software Training: We ensure that your staff is confident in using the software and hardware necessary for daily clinic operations, including practice management and telehealth platforms.
  • 24/7 IT Monitoring Services: Our dedicated help desk is available around the clock to resolve any IT issues that arise, ensuring minimal disruption to your clinic’s workflow.
  • Proactive Maintenance: We conduct regular maintenance on your systems, including software updates, network monitoring, and security assessments, to keep everything running efficiently.

As your clinic grows, your IT needs will evolve. CRT Network Solutions provides scalable solutions that adapt to your clinic’s development:

  • Network and Device Expansion: We can expand your network, add new workstations, and integrate additional devices as your team grows.
  • Advanced Cybersecurity Upgrades: To keep your data secure, we offer ongoing cybersecurity enhancements, helping you stay protected against emerging threats.
  • Compliance Management for Growth: We provide ongoing compliance checks and updates to ensure that your expanding clinic meets regulatory requirements as healthcare standards evolve.
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Future Proof Your IT Systems

How We Help New Clinics with Medical IT Support

  • Conduct an initial consultation and IT needs assessment.
  • Design and implement a secure network for clinic operations.
  • Installed and configured essential medical software, like EHR and practice management tools.
  • Set up cybersecurity protocols for compliance and data protection.
  • Provide training for clinic staff on IT systems and best practices.
  • Offer ongoing support for system maintenance and IT scalability as the clinic grows.

How Our Medical IT Support Services Work

Proactive System Monitoring and Maintenance

  • 24/7 network monitoring to detect issues early.
  • Regular software updates to ensure security and compliance.
  • Automated maintenance checks on hardware and network equipment.
  • Troubleshooting and resolving issues remotely or on-site as needed.

Cybersecurity and Compliance

  • Data encryption for secure patient information storage.
  • Firewalls and intrusion detection systems to block unauthorised access.
  • Regular compliance audits to ensure alignment with HIPAA, GDPR, and local regulations.
  • Multi-factor authentication and access control for enhanced data protection.

Data Backup and Disaster Recovery

  • Automated data backups are stored securely off-site.
  • Customised disaster recovery plans tailored for medical practices.
  • Quick data restoration services to minimise downtime.
  • Proactive recovery drills to prepare for potential data loss events.

Reliable IT Support for Healthcare Institutions

Medical Software Support and Integration

Our Medical IT Support services are designed to cater to the unique needs of healthcare providers, ensuring your systems run smoothly, securely, and in compliance with regulatory standards. Here’s how we help your practice maintain reliable, efficient IT operations:

At the heart of our service is a detailed consultation process where we assess your current IT infrastructure and understand your practice's unique needs. During this initial phase, we focus on:

  • Identifying Key Challenges: Whether you face issues with network reliability, software compatibility, or data security, we identify and prioritise areas for improvement.
  • Customised IT Solutions: Based on our assessment, we develop a tailored IT support plan that aligns with your practice’s goals and operational needs.

Our Medical IT Support includes continuous monitoring and preventive maintenance to keep your systems running at peak performance. This approach minimises downtime and allows your team to focus on patient care:

  • 24/7 Network Monitoring: We track network activity around the clock, detecting and resolving issues before they impact your practice.
  • Regular System Updates: Our team ensures that your software, including EHR systems and medical devices, stays up to date with the latest patches and security enhancements.
  • Automated Maintenance Checks: We perform regular maintenance on your hardware, software, and network equipment, optimising each component for reliability and longevity.

We understand that even minor technical issues can disrupt your workflow. Our remote IT support services provide quick, efficient assistance whenever you need it:

  • Instant Support Access: With our remote tools, we can resolve issues without needing to be on-site, minimising disruptions and getting you back to work faster.
  • On-Demand Troubleshooting: Our team is available to troubleshoot and resolve problems as they arise, from software glitches to connectivity issues.
  • Help Desk Assistance: Our 24/7 help desk is staffed with experienced IT professionals who specialise in medical IT, ensuring your team can access knowledgeable support whenever needed.

Healthcare providers must adhere to strict data security regulations, making cybersecurity a critical aspect of Medical IT Support. We implement advanced cybersecurity measures to protect your sensitive patient data and ensure compliance with industry standards:

  • Data Encryption: We secure all patient data with robust encryption protocols, protecting it during storage and transmission.
  • Firewalls and Intrusion Detection: Our team configures and manages firewalls, intrusion detection systems, and antivirus software to block unauthorised access.
  • Compliance Audits: We conduct regular audits to confirm that your IT systems meet regulatory requirements such as HIPAA, GDPR, and Australian Privacy Principles, helping you avoid costly penalties.

 

We specialise in supporting and integrating the software that healthcare providers rely on daily. Our Medical IT Support services include:

  • Installation and Configuration: We handle the installation and setup of EHR/EMR software, practice management tools, and telehealth solutions, configuring each to meet the specific needs of your clinic.
  • Software Updates and Compatibility: We ensure your medical software remains compatible with your IT infrastructure, performing updates and resolving any issues that arise.
  • Third-Party Integration: If your clinic uses multiple software platforms, we integrate them to ensure smooth interoperability, reducing manual entry and improving workflow efficiency.

A secure, reliable network is essential for delivering quality patient care. Our Medical IT Support services include network security and optimisation to ensure your IT systems perform consistently:

  • Customised Network Configuration: We design networks optimised for medical environments, with secure access points and reliable bandwidth management.
  • Firewall and VPN Setup: We install and configure firewalls and VPNs to protect your network from unauthorised access, ensuring a secure environment for both in-clinic and remote staff.
  • Bandwidth Management: Our team optimises your network’s bandwidth to prioritise critical systems, such as EHR access and telehealth platforms, preventing slowdowns during peak usage.

 

As your medical practice grows, so will your IT needs. We offer scalable solutions as part of our Medical IT Support services to support your clinic’s expansion:

  • Scalable IT Solutions: We assess your evolving needs and implement additional hardware, software, and network resources as required.
  • Regular IT Reviews: Our team conducts periodic reviews of your IT infrastructure to identify areas for improvement and ensure your systems align with best practices and compliance requirements.
  • Advanced Cybersecurity Upgrades: We stay up-to-date with the latest cybersecurity technologies and can upgrade your systems to address new threats as they emerge.

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About Our Medical IT Services

Frequently Asked Questions

When choosing an IT services provider, consider their experience, range of services, responsiveness, and security expertise. Look for a provider that offers proactive support, clear communication, and a track record of helping businesses improve efficiency and security.

Cloud backup protects your business from data loss due to cyberattacks, hardware failures, or accidental deletions. With automated backups and secure storage, cloud solutions ensure your critical files are recoverable at any time, minimising downtime and disruptions.

We implement robust security measures, including encryption, multi-factor authentication, continuous monitoring, and regular security audits. Our proactive approach helps prevent cyber threats and ensures compliance with industry standards.

Yes! We complement in-house IT teams by providing additional expertise, proactive monitoring, cybersecurity, and specialised support. Whether you need full IT management or assistance with specific projects, we tailor our services to fit your needs.

Managed IT services provide proactive monitoring, security, and support, reducing the risk of downtime and cyber threats. Businesses benefit from predictable costs, access to expert advice, and the ability to scale IT resources as needed.

We offer fast response times and 24/7 monitoring to address IT issues before they impact your business. Our support team is available to provide immediate assistance and ensure minimal disruption to your operations.

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Sunshine Coast
3/2 Akeringa Pl, Mooloolaba QLD 4557

Brisbane
33 Hayward St, Stafford QLD 4053

Contact Information

Tel: 1300 760 339

Email: info@crtnetworksolutions.com.au

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