Medical Director Software IT Support

Medical Director IT Support for Clinics

CRT Network Solutions provides IT support for medical practices running Medical Director. We work with Clinical, Pracsoft, and Helix across GP clinics, specialist practices, and allied health providers in Brisbane, the Sunshine Coast, and Australia-wide.

We’ve been doing this since 2006. We know the software, the SQL databases behind it, the integrations it depends on, and the compliance requirements that come with managing patient data.

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Why Practices Choose Us for Medical Director Support

We’re an authorised Medical Director IT Support Partner. Healthcare IT is a core part of what we do, and Medical Director is one of the platforms we support most.

Our technicians understand how a busy practice runs. They know that a frozen Clinical screen mid-consult or a Pracsoft billing error during a packed morning isn’t just an IT issue, it’s a patient care issue. That’s why our helpdesk responds within 3 minutes, and most Medical Director problems get resolved remotely in the same session.

Supported hundreds of practices running Medical Director and Pracsoft
Under 3-minute call response with remote and onsite support
After-hours updates and server maintenance so clinic hours aren’t disrupted
RACGP and Privacy Act aligned security across every setup
Offices in Brisbane and the Sunshine Coast
Remote support for practices across Australia

Our broader medical IT support Services

Common Medical Director Issues We Fix

These are the problems we deal with every week across the practices we support. If any of them sound familiar, we can usually resolve them quickly.

Slow or Crashing Medical Director

Usually caused by database bloat, ageing hardware, or network issues. We tune your SQL database, check your server health, and upgrade hardware where needed. The goal is fast, consistent load times on every workstation.

Database or Backup Failures

A backup that hasn’t been tested isn’t protecting anything. We monitor backups daily, run verified restores, and set up automated offsite backups so your Medical Director data is recoverable from corruption, ransomware, or accidental deletion.

Printing and Pathology Report Issues

Stuck print queues, missing templates, pathology results not flowing through. We fix the template issues, repair integrations, and get your pathology and referral workflows running properly again.

Medicare, My Health Record, and Secure Messaging Errors

Medical Director connects to several external services. When certificates expire, connections drop, or configurations change after an update, we troubleshoot and restore connectivity with Medicare, My Health Record, eRx, and secure messaging platforms.

Pracsoft Billing and Appointment Issues

Billing errors, appointment book glitches, Medicare claiming problems. We resolve Pracsoft issues alongside Clinical, since problems in one often affect the other.

Networking and Server Reliability

When the network drops or the server underperforms, Medical Director becomes unreliable for everyone. We monitor your network and server health proactively, fix connectivity issues, and plan upgrades before performance becomes a problem.

What We Cover

Software Updates and Patch Management

Medical Director releases regular updates covering drug databases, MBS schedules, Medicare Web Services, and system patches. We apply these after hours with a verified backup in place. If an update causes issues, we roll back before your next clinic day. We also manage Windows Server updates and third-party dependencies.

SQL Database Management

Medical Director runs on SQL Server. Over time, databases grow, slow down, and develop integrity issues. We handle performance tuning, index maintenance, integrity checks, and storage monitoring. When your database starts dragging, we usually find the cause before your team notices.

Server Management and Infrastructure

Whether your practice runs Medical Director on a local server or in a cloud-hosted environment, we manage the infrastructure underneath. Server health monitoring, storage, performance tuning, and hardware lifecycle planning.

Medical Director Cloud Hosting

Cybersecurity and Patient Data Protection

Patient data in your Medical Director system makes your practice a target. We provide endpoint protection, firewall management, network segmentation, encrypted backups, and 24/7 threat monitoring. We also help your practice meet its obligations under the Australian Privacy Act and RACGP accreditation standards.

Backup and Disaster Recovery

Your Medical Director database holds years of patient records, clinical history, billing data, and correspondence. We set up automated backups (onsite and cloud), monitor them daily, and run test restores. If something goes wrong, we recover your data and get your practice back up.

Installation, Configuration, and New Practice Setup

Medical practices are a target. Patient records are valuable, and the Australian Privacy Act and RACGP accreditation standards set clear expectations around how that data is protected. We provide endpoint protection, firewall management, network segmentation, encrypted backups, and 24/7 threat monitoring. We also help with the IT-related documentation you need for RACGP accreditation.

RACGP Accreditation Support

We manage the IT side of accreditation: data security, access controls, backup documentation, network protection, and the evidence your practice needs when assessors come through.

Remote and Onsite Support

Most issues we resolve remotely within minutes. For anything that needs hands-on work, our technicians are based in Brisbane (Fortitude Valley) and on the Sunshine Coast (Mooloolaba). We also provide remote support to practices across Australia.

Supporting Every Version of Medical Director

Medical Director has been part of Australian general practice for over 30 years. Whether your practice runs Clinical and Pracsoft or has moved to the newer Helix platform, we provide full IT support across the entire Medical Director product range.

Clinical and Pracsoft

Clinical and Pracsoft remain the backbone of thousands of Australian practices. We keep your environment maintained, secured, updated, and performing well, so you can focus on patient care.

Helix

Helix combines Clinical and Pracsoft into a single cloud-based platform. It reduces the need for on-premise servers and simplifies the IT footprint. If you’re considering Helix, we can help you assess whether it fits your practice and manage the transition.

Training and Onboarding for New Staff

When new clinicians or reception staff join your practice, we help get them up to speed on Medical Director quickly. User account setup, permissions, workflow configuration, and hands-on guidance so your new team members are productive from day one.

What Our Clients Say

Onboarding Your Practice

We start with a full IT audit of your current Medical Director environment, then build a support plan around your practice.

IT Audit

We review your servers, workstations, network, Medical Director and Pracsoft configuration, SQL database health, backup systems, and security. You get a clear picture of what’s working and what needs attention.

Support Plan

We build a managed IT plan based on your practice: number of clinicians, workstations, locations, hosting model, and compliance needs. Pricing is per user with cybersecurity and backups bundled in.

Onboarding

We handle the transition from your current IT provider or internal setup. Credential handover, system documentation, monitoring deployment, and any immediate fixes flagged in the audit.

Ongoing Support

24/7 monitoring, under 3-minute helpdesk response, after-hours updates, proactive maintenance, and a team that knows your Medical Director environment.

Medical Director IT Support

Frequently Asked Questions

Is Medical Director still supported?

Yes. Clinical and Pracsoft are actively supported and continue to receive regular updates, including drug database refreshes, MBS schedule changes, and system patches. Telstra Health has also released Helix, a cloud-based platform that combines Clinical and Pracsoft into a single system. We support practices across all three products.

What's the difference between Clinical, Pracsoft, and Helix?

Clinical is the electronic health record (patient notes, prescribing, pathology, referrals, My Health Record). Pracsoft is the practice management side (appointments, billing, Medicare claiming). They're separate products that work together on a shared SQL database. Helix is the newer cloud-based platform from Telstra Health that combines both into a single system.

Can you support practices outside Brisbane and the Sunshine Coast?

Yes. We provide remote Medical Director IT support to practices across Australia. For Brisbane and Sunshine Coast practices, we also offer onsite support from our local offices.

How do you handle patient data security?

Endpoint protection, firewall management, network segmentation, encrypted backups, and 24/7 monitoring come standard. We also help practices meet their obligations under the Australian Privacy Act and RACGP accreditation standards.

Can you help with RACGP accreditation?

Yes. We manage the IT side of accreditation: data security, access controls, backup documentation, network protection, and the evidence assessors ask for.

Get a Free IT Audit for Your Practice

Whether you want your Medical Director system running better or you're starting to think about what comes next, we'll start with a free audit. We'll look at your servers, SQL database, security, backups, and software configuration, then give you an honest assessment.

Contact Information

Tel: 1300 760 339

Email: info@crtnetworksolutions.com.au