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IT Support for Law Firms

Legal IT Support Built Around Practice Software, Compliance and Security

CRT Network Solutions provides specialist IT support to Australian law firms, working across practice management systems, document management platforms, trust accounting infrastructure and the security controls that protect privileged client information. Our teams operate from Brisbane and the Sunshine Coast, supporting solicitors, barristers, principals and legal support staff at firms of every size.

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  • LEAP, Smokeball, Actionstep, iManage and NetDocuments Support
  • Trust Accounting and Matter Security
  • Cyber Insurance Documentation and Controls
  • Legal-Specific Backup and Business Continuity

Reach out to our friendly team for a free, no-obligation quote and audit for IT support services.

Partnering with industry-leading suppliers

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What Law Firm IT Support Actually Covers

Practice Management System Support

The practice management system sits at the centre of a firm’s daily operations. Our team supports the platforms in daily use across Australian legal practices, handling installation, user provisioning, workflow customisation, database administration and connection with Microsoft 365. Detail on individual platforms is covered further down this page.

Document Management System Support

Document management systems hold the working files, precedents, correspondence, drafts and matter documentation a firm produces every day. Our support work covers workspace setup, security zone configuration, ethical wall implementation, permissions audits and connection with your PMS. We work across iManage, NetDocuments and the DMS features built into cloud PMS platforms like LEAP and Actionstep.

Trust Accounting Security

Solicitors operating a trust account carry specific obligations under state-based trust account regulations, including monthly reconciliations, annual external examinations and secure record-keeping.
  • Access controls on trust modules across LEAP, Smokeball, Actionstep and Affinity
  • Offsite backup of trust records aligned with the seven-year retention obligation
  • Two-factor authentication on trust ledger access
  • Audit-ready logs for the annual external examination
  • Permission segregation so trust records stay accessible only to those with legitimate need

Cyber Security and Cyber Insurance Alignment

Cyber insurance policies for law firms now typically require specific controls before a claim will be paid. That includes MFA on remote access, endpoint detection and response (EDR), regular vulnerability scanning, backup immutability and documented incident response procedures. We build your security stack to meet what your policy underwriter actually asks for, and produce the controls documentation your broker needs at annual renewal.

Call center equipment to chat with clients on telephone helpline at helpdesk. Customer service support headphones with microphone for telework and telemarketing assistance. Close up.

Backup, Business Continuity and Litigation Hold

Automated backups of PMS, DMS, trust records, email and firm documents, with offsite and immutable copies. Documented business continuity plans covering hardware failure, ransomware and site loss. Scheduled test restores confirm data is recoverable. Litigation hold configuration in Microsoft 365 handles matter-specific email preservation for discovery obligations without manual overhead on your team.

Remote Work, Court and Client-Site Access

Secure remote access for solicitors reading from home, working at court or attending client sites. Devices used for remote work are covered by mobile device management with remote wipe capability if a device is lost or stolen. Access to court e-filing portals (Federal Court eLodgment, state Supreme Court eCourts, tribunals) and DX mail arrangements where firms still receive DX correspondence.

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Legal Software We Support

Our team works across the practice management, document management, billing and legal support platforms in use at Australian law firms.

  • LEAP: Cloud PMS setup, user provisioning, document assembly rules, matter type customisation and Microsoft 365 connection.
  • Smokeball: Automation setup, court form library maintenance, mobile access and time-recording configuration.
  • Actionstep: Workflow configuration, matter templates, user access management and API connections with other firm systems.
  • PracticeEvolve: Server administration for on-premise deployments, upgrade coordination and remote access setup.
  • FilePro: Server-side administration, backup configuration and workflow customisation.
  • Clio: Cloud PMS setup, third-party app connections, security configuration and billing setup.
  • Affinity by LexisNexis: Time recording, billing setup and trust account configuration.
  • LawMaster: Enterprise PMS deployment, matter workflow customisation and financial module setup.
  • iManage: Enterprise DMS deployment, Work workspace management, ethical wall configuration and security zone setup.
  • NetDocuments: Cloud DMS deployment, third-party app connections and access permission audits.
  • Elite (Thomson Reuters 3E): Financial and matter management for larger firms.
  • Aderant: Enterprise legal PMS for national and international firms.
  • BigHand: Digital dictation, document production and workflow management.
  • InfoTrack: Searches, settlements and PEXA connection.
  • DocuSign and Adobe Sign: Electronic signature workflows for engagement letters, consent orders and affidavits.

If you run a platform not listed here, we will confirm coverage before quoting.

Testimonials

What Our Clients Say

Legal-Specific Cyber Threats Our Security Setup Addresses

Australian law firms face targeted cyber threats that generic office security does not fully address. Our security work is scoped around the actual attack patterns hitting legal practices:

Criminals monitor solicitor email accounts, wait for a settlement to be scheduled, then send a fake instruction changing the settlement bank account details. Our controls include MFA on all email accounts, anomaly-based email alerts and out-of-band verification protocols for bank account changes.

Immutable backups, EDR deployment on all endpoints and network segmentation limit the blast radius when a ransomware attempt lands.

High-value targets get calendar-driven attacks tied to matter events like settlements, court dates and corporate deals. Advanced email threat protection combined with security awareness training reduces the success rate of these attempts.

Access reviews, DLP policies in Microsoft 365 and audit logging on document access mean unusual bulk downloads or forwarding are flagged before someone walks out the door with client files.

Encrypted communication channels and privileged information shared through client portals rather than open email reduce exposure when a third party is compromised.

Scheduled security posture reviews catch drift on tenant settings before it becomes a compliance or breach issue.

Compliance Framework for Australian Law Firms

The regulatory environment for Australian legal practices shapes what a competent IT setup has to deliver. Our security, backup and access control work is built around these instruments:

  • Legal Profession Uniform Law in NSW and Victoria, or state-based Legal Profession Acts (Qld 2007, WA 2008, SA as amended) in other jurisdictions
  • Australian Solicitors’ Conduct Rules, particularly Rule 9 (confidentiality), which shape document security and access control requirements
  • State-based trust account regulations covering trust accounting procedures, external examination and record retention
  • Privacy Act 1988 (Cth) and Australian Privacy Principles
  • Notifiable Data Breaches scheme for breach reporting obligations
  • State-based legal regulatory bodies including the Queensland Law Society, Law Society of NSW, Legal Services Board Victoria and Law Society of WA

Annual controls reviews sit inside our managed IT engagements so nothing on the compliance calendar goes unattended.

Support Scaled to Your Firm Size

Our approach scales across firm structures:

Sole practitioners and micro firms

Cloud-first setup on LEAP or Smokeball with Microsoft 365, MFA, cloud backup and cyber insurance controls. Support arrangements sized to keep costs proportional to the practice.

Small firms (2 to 10 lawyers)

Full managed IT with proactive monitoring, security operations, document management setup and trust accounting protection.

Mid-size firms (10 to 50 lawyers)

Enterprise DMS deployments (iManage or NetDocuments), matter-level access controls, ethical wall configuration, cyber insurance documentation and coordinated multi-office setups.

Larger firms (50+ lawyers)

Support for enterprise platforms including Elite, Aderant and BigHand, along with strategic IT roadmap engagement and vendor coordination.

Multi-office and national firms

Centralised PMS/DMS access, cross-office identity management, consistent security posture across sites and coordinated backup arrangements.

Testimonials

What Our Clients Say

Sunshine Coast Industries We Support

Our head offices sit in Brisbane and on the Sunshine Coast, with remote support extending Australia-wide.

For Brisbane-based firms, see our dedicated IT support for law firms Brisbane page covering local response detail, Brisbane suburb coverage and Queensland-specific context.

For Sunshine Coast firms, our IT support for law firms Sunshine Coast page covers Coast-specific coverage, PEXA workflow depth and the multi-office arrangements common to Coast practices.

Firms in other Australian states are supported remotely with onsite work coordinated as needed.

Why Law Firms Choose CRT

Legal IT work sits at the intersection of software depth, security discipline and compliance familiarity. Our team runs IT for firms across sole practitioners and multi-office practices, working day to day with LEAP, Smokeball, Actionstep, PracticeEvolve, iManage and the wider legal software stack. Microsoft Partner status gives us direct escalation into Microsoft when a Microsoft 365 issue affects mail, matter files or user access.

Senior technicians take the call from the first ring, so the person diagnosing an issue with a PMS-to-Microsoft-365 sync or a stalled document workspace already knows what that failure pattern looks like. Cyber insurance documentation, controls audits and annual compliance reviews sit inside every managed engagement.

Here's What Working with Us Looks Like

LEAP, Smokeball, Actionstep, PracticeEvolve, FilePro, Clio, Affinity, LawMaster, iManage and NetDocuments are day-to-day territory for our team. Enterprise platforms like Elite and Aderant are supported for larger firms.

Australian Solicitors' Conduct Rules, trust account regulations, Privacy Act, APPs and the NDB scheme are built into security and backup planning as core inputs from the start.

Annual policy renewals are supported with controls documentation covering MFA coverage, EDR deployment, backup arrangements and incident response readiness.

Priority tickets go straight to a senior technician so diagnosis and fix start immediately. Most issues are resolved on the first call.

Ready to Talk About Your Firm's IT?

Talk to CRT about IT support scoped to your firm's size, matter mix and existing software. The first conversation covers your current setup and where the gaps are.

Call CRT 1300 760 339

Law Firm IT Support FAQ

Legal IT work depends on knowledge of specific platforms (PMS, DMS, trust accounting), specific compliance obligations (ASCR, trust account regulations, APPs, NDB scheme) and specific attack patterns (BEC on settlements, ransomware on matter files). General IT providers often lack familiarity with these platforms and obligations, which shows up in slower resolution times and inconsistent security controls.

LEAP, Smokeball, Actionstep, PracticeEvolve, FilePro, Clio, Affinity, LawMaster, MYOB Practice and Xero Practice Manager are the platforms we work with regularly. On the document management side, iManage and NetDocuments are also familiar. Larger firms running Elite, Aderant or BigHand are also supported.

Trust ledger access sits behind multi-factor authentication with role-based permissions. Trust records are backed up offsite with the seven-year retention obligation covered. Audit logs are retained for the annual external examination, and access reviews happen on a scheduled cycle.

Yes. Law firm cyber insurance policies typically require MFA on remote access, endpoint detection and response (EDR), regular vulnerability scanning and tested backups. We build these controls into your environment and produce the documentation your underwriter asks for at annual renewal.
Multi-factor authentication on all mail accounts, anomaly-based email alerts, DMARC/SPF/DKIM configuration and out-of-band verification protocols for bank account changes. Security awareness training for staff covers the specific attack patterns targeting legal settlements.

Documented incident response procedures cover containment, evidence preservation, notification obligations under the NDB scheme and restoration from immutable backup. Cyber insurance claim support sits inside the response. Most managed engagements include an annual tabletop exercise to test the response procedure before it is needed.

Contact Our IT Support

Let us do it for you!

Don't let technology challenges hold your legal practice back. Contact CRT Network Solutions today to discuss how our specialised IT support can help your law firm operate more efficiently, securely and profitably.

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3/2 Akeringa Pl, Mooloolaba QLD 4557

Brisbane, QLD

Level 1/76 Brunswick St, Fortitude Valley QLD 4006