What Our Brisbane Law Firm IT Support Covers
Practice Management and Document Management System Support
Brisbane law firms run on their PMS and DMS. Our team supports the systems in daily use across Queensland legal practices, keeping them stable, secure and available during court hours.
Legal Software Specialisations
- LEAP: Cloud PMS setup, user provisioning, document assembly rules, matter type customisation and connection with Microsoft 365.
- Smokeball: Automation setup, court form library maintenance and mobile access configuration.
- Actionstep: Workflow configuration, matter templates and user access management.
- PracticeEvolve: Server administration for on-premise deployments, upgrade management and user administration.
- FilePro: Server-side administration, backup configuration and remote access setup.
- iManage and NetDocuments: Enterprise DMS deployment, workspace management, ethical wall configuration and access permission audits.
- Affinity by LexisNexis: Time recording, billing setup and trust account configuration.
For a full breakdown of how we support each platform, see our main legal IT support page.
Trust Accounting and Financial Systems
Queensland solicitors operating a trust account fall under Trust Account Regulation 2007 (Qld), including monthly reconciliation, annual external examination and secure record-keeping requirements. Our support work covers:
- Secure setup and access controls for LEAP, Smokeball, Actionstep or Affinity trust modules
- Backup and offsite storage of trust accounting records aligned with the seven-year retention obligation
- Two-factor authentication on trust ledger access
- Audit-ready access logs for the annual external examination
- Segregation of user permissions so trust records stay accessible only to those with legitimate need
Document Security and Access Controls
Every matter file contains privileged client information. Our security work for Brisbane law firms covers:
- Role-based access controls in your PMS and DMS aligned to each user’s matter allocation, seniority and support role
- Ethical wall configuration for conflict situations between existing matters
- Multi-factor authentication across firm systems
- Encrypted email and secure client portals for privileged correspondence
- Mobile device management for laptops and phones, with remote wipe capability if a device is lost
Cyber Security Aligned with Cyber Insurance Requirements
Law firm cyber insurance policies increasingly require specific controls before a claim will be paid. That includes MFA on all remote access, endpoint detection and response (EDR), regular vulnerability scanning, and immutable backups. We build your security stack to meet what your policy underwriter actually asks for, and produce the controls documentation your broker needs at annual renewal.
Backup, Business Continuity and Litigation Hold
- Automated backups of PMS, DMS, trust records and email, with offsite and immutable copies.
- Documented business continuity plans covering hardware failure, ransomware and site loss
- Litigation hold configuration in Microsoft 365 for matter-specific email preservation.
- Scheduled test restores so backups are known to be recoverable when needed
Court and DX Systems Support
- Secure access to Federal Court eLodgment, Queensland Courts eCourts and QCAT filing portals
- Digital signature setup for consent orders and affidavits
- DX (Document Exchange) mail configuration where firms still receive DX correspondence
- Remote access from court, chambers or client sites so solicitors can reach matter files during hearings
