Our Radiology IT Support Services
RIS, PACS and Radiology Software Support
We support the RIS, PACS and dictation platforms in daily use across Australian imaging, handling the database work, HL7 configuration, DICOM routing and version upgrades that keep them running, along with the user-level tickets that come with any clinical software.
- Kestral Karisma: SQL server tuning, user provisioning, HL7 messaging, referrer portal setup and upgrade coordination with Kestral.
- Comrad RIS: Workflow rule setup, user access, PACS connectivity and linking with hospital referrer systems.
- Voyager (Intelerad): Combined RIS/PACS across on-premise, hybrid and cloud deployments, including image routing rules and referrer portal access.
- Promedicus Visage: Server-side rendering performance, DICOM node configuration and thin-client viewer setup.
- Sectra PACS: Modular deployments, storage tiering, workstation setup and multi-site rollouts.
- Fujifilm Synapse, Agfa Enterprise Imaging, GE Centricity, Philips IntelliSpace and INFINITT.
- Nuance Dragon Medical One for voice-recognised reporting workflows.
- Medical-Objects, Argus and Healthlink for report delivery to referrers.
- Modality-to-PACS traffic keeps moving during peak reporting hours.
- HL7 messaging stays reliable so referrers receive reports on schedule.
- Voice recognition and dictation stay linked to your RIS, avoiding the workaround workflows that slow reporting down.
Network and Security for Radiology Practices
Radiology traffic sits at a different scale to office IT. Our network work for imaging practices is scoped around those volumes:
- Radiology-Grade Network Design: VLAN separation between clinical, admin and guest traffic, with modality-to-PACS routes on dedicated segments and QoS rules that give imaging traffic priority.
- Wi-Fi Coverage Across the Practice: Reliable coverage from reception through to reading rooms, with separate SSIDs for clinical staff and patient guest access.
- Firewalls, VPN and Access Control: External access for after-hours reporting radiologists secured with multi-factor authentication and certificate-based VPN, with logging that stands up to a privacy audit.
- Diagnostic Display Support: Calibration and colour-profile setup for medical-grade monitors used in reporting rooms, along with the workstation-level configuration diagnostic viewing requires.
- Imaging traffic stays fast enough for real-time reporting even during peak scanning periods.
- External access meets Australian Privacy Principles and Diagnostic Imaging Accreditation Scheme requirements.
- Reporting monitors stay calibrated for accurate diagnostic viewing.
Remote IT Support and Onsite Assistance
Most imaging IT issues can be resolved without a site visit, and we handle them remotely within minutes of the ticket coming in. For the ones that need hands-on hardware, cabling or a modality workstation, our technicians attend Brisbane and Sunshine Coast sites directly, with Australia-wide coverage available for larger groups.
- Remote Troubleshooting: DICOM node conflicts, PACS viewer errors, RIS user access issues, HL7 messaging faults and workstation problems resolved remotely by senior technicians.
- Onsite Support: Modality workstation faults, cabling, hardware replacement, new equipment install and network changes handled in person.
- Most issues get resolved within the same reporting session they were raised in.
- Escalation to senior technicians happens on the first call so tickets do not sit in a queue.
- Onsite visits are scheduled around your reading and scanning workload so a technician does not walk in mid-report.
Cloud Solutions for Radiology Practices
Australian imaging practices have shifted a growing portion of PACS storage into cloud archive tiers, both for capacity reasons and for disaster recovery. We plan and support these arrangements across the platforms in common use.
- Cloud PACS and Hybrid Archive: Older studies move to cloud archive tiers with retrieval SLAs matched to how often they get pulled back for comparison reads, while recent studies stay on fast local storage.
- Cloud Backup for Imaging Data: Encrypted cloud backup of RIS databases and PACS archives, sized to your practice's study volume and retention obligations.
- Home Reporting Connectivity: Secure remote access for radiologists reading from home, with viewer performance close enough to the reading room that reporting speed holds up.
- On-premise storage costs stay under control as study volumes grow.
- Historical studies remain retrievable within your retention obligations.
- Home-reporting workflows stay stable through overnight sessions.
Data Backup and Disaster Recovery
Our backup and disaster recovery work covers both day-to-day protection and the tested recovery plans that make an archive rebuild possible if it comes to it.v
- Automated Backups: Off-site backups of your RIS database and PACS archive, scheduled around your imaging workload so backup jobs do not compete with active reporting.
- Disaster Recovery Plans: Documented recovery procedures covering RIS restore, PACS archive rehydration and modality reconnection, with target recovery times set based on your practice's tolerance for downtime.
- Backup Verification: Regular test restores that confirm data is actually recoverable, since a backup job showing green does not guarantee it will restore.
- Study archives are protected against hardware failure, cyber incidents and human error.
- Retention obligations under state law and privacy legislation get met without administrative overhead on your team.
- A disaster recovery plan exists on paper and has actually been tested.
