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Pharmacy Practice Setup

Are you starting a new Pharmacy Practice? Here’s a checklist on how to start your Pharmacy Practice setup. CRT has been providing IT Support to Pharmacy practices for over 10 years.

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Pharmacy Practice Setup

How to Get Started - Checklist

The decision to move into private practice can be daunting, as it brings with it many new and unfamiliar responsibilities.

At CRT Network Solutions, we’ve helped with numerous Pharmacy practice setup procedures. We understand the process, which is why we’ve compiled a helpful checklist to help highlight the most crucial aspects to take into consideration when opening your own Pharmacy  practice.

Following these steps may help you overcome the core issues you encounter as you become a new practice owner.

pharmacy practice setup

Business Plan

Pharmacy Practice Setup

A business plan provides direction, keeps you on track and is usually a requirement when you seek finance. By creating a business plan for the short, medium, and long term, you can ensure you know exactly what the vision is for your Pharmacy Practice Setup, and how to reach it.

Your plan could include an executive summary, introduction, marketing plan, operations plan, management plan and financial plan (e.g. costs and cash flow projections).

When starting any new Pharmacy Practice there are several things to consider:

  • Why are you going into private practice?
  • Is your new Pharmacy Practice an existing practice or a brand-new Practice?
  • Location is a prime factor of your new Pharmacy Practice. Your location must: Maximise foot traffic - easy access to public transport, schools and businesses. Maximise referral network: choose a location within your referrals catchment or where you want to build your practice. Be accessible: ample parking wheelchair access, easy bathroom access, wide corridors for parents with strollers.
  • What are your goals and what do you want to achieve from your new Pharmacy Practice?
  • Where do you envision your new Pharmacy Practice being in five years' time?
  • Do you have a natural flair for business, or will you be hiring a Practice Manager to support you with the operational requirements of your new Pharmacy Practice?

These considerations form a big part of your business plan and provide a solid foundation for its ongoing strategic direction.

CRT Network Solutions can assist with

Pharmacy Practice Setup IT Software & Support

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Marketing Plan

As part of your Business plan you will need to know how you are going to bring patients into your new Pharmacy Practice. You can do this by creating a Marketing Plan. A Marketing plan can help give you a systematic approach to developing assets that will satisfy your patients’ needs.

When creating a Marketing Plan there are several things to consider:

  • Who are your potential patients (ages/ location/ income etc)?
  • Who are your competitors, where are they located?
  • Is your target market big enough or is the area already saturated?
pharmacy practice setup

Conduct a SWOT analysis for your new Pharmacy Practice – analyse its Strengths, Weaknesses, Opportunities, Threats.

  • Strengths – What will your new Pharmacy Practice do well? What will you do better than your competition?
  • Weaknesses – What does your competitor do better than you? What could potentially hold your new Pharmacy Practice back?
  • Opportunities – What can you use to your new Pharmacy Practices’ advantage?
  • Threats – what are the advantages competitors have over your practice? What could potentially harm your new Pharmacy practice?
  •  

Keeping your competitor and SWOT analysis in mind, decide what you will be communicating – define the characteristics that you want to communicate about your new Pharmacy Practice, to position your practice as better than, or different from, the competition.

Map out a strategy to reach your potential patients, including the messages, channels and tools you will use.

Set specific, measurable goals and time frames for your marketing activities and determine a monthly marketing budget that will suit your needs.

Depending on your marketing budgets limitations, some typical ways to market your new practice are through:

  • website
  • social media
  • telephone directory listings
  • local professional practices listings
  • press releases in local papers
  • radio
  • brochures
  • newsletters
  • advertisements in relevant magazines and journals

Medical boards and AHPRA in each state provide information regarding appropriate and ethical advertising. Please contact your state medical board for advice. Visit The Australian Medical Council (AMC) website for more details.

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Developing a Marketing plan is an important part of understanding who you are and what your brand represents. If you don’t understand your patients, you won’t know what kind of marketing messages and advertising will work. Also consider that the more you know about your competitors the better you’ll be at identifying where you will fit into the market and the potential opportunities available for your new Pharmacy Practice.

It is important that you involve any existing or new practice staff in the development of a practice strategy to increase staff motivation and willingness to take ownership of their contribution to the strategy.

Operations Plan & Technology

How to Get Started - Checklist

An Operations Plan considers the day-to-day running of your Practice.

There are many factors to consider in order to have a successful patient-centric Pharmacy practice, including the following:

  • How will you reduce waiting times?
  • What is your treatment style and patient care and follow up processes?
  • Your overarching practice vision or mission statement.
  • Treat your patients like customers, revolutionize the waiting room experience and keep patients engaged and entertained.
  • Create a hiring and retention strategy for your staff.
pharmacy practice setup

Let’s not forget about the technology, it’s essential to future-proof your practice with smart and scalable technology. 

A clinical and practice management platform with a patient portal is an essential investment, helping optimise your business efficiency and deliver high quality patient-centric experiences. These platforms are hosted in the cloud and can scale with your practice as your practice grows. 

We are involved with many new Pharmacy Practice installations on a regular basis. We will advise you along the way and provide a helping hand. We can supply all the equipment necessary in setting up a new Practice. 

It is important to consolidate and identify all of the equipment that you will need in order to stick to the budget that you have set for opening your Pharmacy practice. 

You will need to consider all the types of equipment that will be required, such as: 

  • Office Equipment – This includes fax machines, stationery, copiers, scanners.
  • Telephone Systems – Many Pharmacy practices use key systems to manage a number of external phone lines, fax lines, internal extensions and answering machines.
  • Clinical Equipment – This refers to Tube filling machines, Automatic bottle filling machines, Computer-operated dispensing equipment etc.
  • Emergency Equipment – The Pharmaceutical Benefits Scheme (PBS) provides a number of items to Pharmacists for use in an emergency at no cost. Because these drugs are for use by a specified Pharmacist they can not be ‘pooled’ within the practice.
  • IT Equipment – A new Pharmacy practice will need display screens, computers, printers. Here, at CRT Network Solutions, we supply a wide range of IT equipment for Pharmacy practices.

Secure your Pharmacy Practice Data

Brisbane and Sunshine Coast

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for Pharmacies to get hacked and to have all their data encrypted.

We make sure that they are no security loopholes on your network that will allow this.

Contact one of our friendly Technicians today to chat about securing your Pharmacy Practices data.

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Financial Plan

Good financial management is critical to the ongoing success of your practice. When starting out, you’ll need to know how much funding you need, where you can get it and how to manage your financial arrangements. Your business plan is also an important part of seeking practice funding.

Once you have a profitable business plan in place, approaching potential investors and banks for financing is your next step. Compared to purchasing an existing practice, starting a Pharmacy practice from the ground up is far more affordable. Your capital will need to be able to cover the cost of premises, technology, equipment and hiring staff.

When starting a practice, you’ll have a few key decisions to make around your finances:

How can I finance my new Pharmacy practice? 
Financing your practice is another critical consideration that will affect your cash flow. 

There are different sources of financing you can choose to fund your business vision, including:

  • loans from a bank or other financial institution
  • personal savings
  • investors
  • finance leases
  • government funding.

Each option has pros and cons, so take the time to consider which is ideal for your practice. Be sure to contact a business advisor for advice. 

Don’t forget to also include repayments in your cash flow and expense forecast when building your financial plan. 

What’s my tax plan?
The government has a range of new tax laws and concessions for small businesses. Starting a pharmacy practice is a large investment – consult an accountant on a tax plan to ensure you’re taking advantage of all the advantages and benefits available.

new dental practice setup

Insurance Policies & Procedures

Pharmacy Practice Setup

Regardless of the type of Pharmacy practice, you are setting up, investing in medical indemnity insurance should be a crucial step on your checklist. Establishing compliance policies and procedures regarding patient care and staff training will minimise some risk, however – insurance provides significant protection.

Prevention is always better than cure, and so is setting up your practice, implementing clear policies and best practices is key in preventing any sort of liabilities.

These policies range from appropriate staff behaviour to proper equipment handling and effective management. Establishing procedures beforehand is what can make or break your practice, and so being clear and concise is imperative.

A high quality, robust practice management platform reduces the risk factor for your practice, which in turn reduces insurance premium costs. High quality platforms are also more secure, so your patients’ data is protected, and there is less likelihood of data getting lost or incorrectly entered.

Local Government Requirements

How to Get Started - Checklist

All Pharmacy practices need to be compliant with national and local government requirements, both as a Pharmacist and as an Australian business. Your practice needs to fulfil all the business requirements, including:

  • Are the premises accredited for medical use?
  • Register your practice i.e. ATO and ABN number
  • Inform Medicare of location and obtain a provider number.
  • Have I fulfilled the general practice accreditations?

You’ll also need to familiarise yourself with business data protection policies, and register your practice for My Health Record.

pharmacy practice setup

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Building A Pharmacy Practice Team

Once you’ve set up the previous components, you need to look at staffing your practice. Hiring competent staff whose values align with that of the practice is very important for the practice to run smoothly and efficiently. This includes hiring a reliable practice manager. 

A practice manager often will have little contact with patients and their role generally covers aspects of management, business, finance, HR and marketing. 

It is also crucial to continuously work on staff training as your staff sets the standard for your practice in the way they interact with themselves and the patients.

Equipment For Your New Pharmacy Practice

Pharmacy Practice Setup

Below is a list of equipment and software most new Pharmacy Practices require:

  • Server plus Server Software
  • Workstations
  • Reception Multifunction Printer (Print, Fax, Scan, Copy)
  • Pharmacist's Printer (Multi-tray is preferable)
  • Network Switch Secure Router (This protects your network from external access)
  • Line Interactive UPS for your Server (This protects your server from any unwanted spikes in power. It also give your server time to shut down gracefully in the event of power loss).
  • Antivirus Software Spam Filter for incoming emails
  • Microsoft Office Software for Support staff
  • Pharmacy Software (eRx Script exchange, Fred, Lots One, Minfos, POS Works, RxOne, Simple Retail, Z Software, etc…)
  • Laptop or Tablet for the Treatment Room.

We are involved with many new Pharmacy Practice installations on a regular basis.

We will advise you along the way and provide a helping hand and can supply all the equipment necessary in setting up a new Pharmacy Practice.

Strategic IT Planning

  • We consult with you to meet your IT needs.
  • We meet with your site engineer to determine best locations for equipment.
  • We provide competitive maintenance plans to secure your data.
  • We provide the best hardware supply/equipment for your business and budget.
  • We look for alternative opportunities to reduce cost.
  • We are very proactive with our approach.

Installation & Setup

  • We provided assistance in installing pharmacy software.
  • We test equipment and software on site and remotely.
  • We create a rollout plan for new equipment then stick to the plan.
  • We work on installation based on your availability.
  • We provide on site training when required. We create detailed site documentation.
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new dental practice

IT Software & Support

One area often overlooked when trying to set up a new business practice is IT infrastructure. With the right technological infrastructure, your practice can securely manage patient information, efficiently organise appointments and follow ups, provide convenient communication between staff and patients, monitor the financial accounting in the practice and manage the billing aspect of your practice.

A major concern exists however in choosing the right IT infrastructure for your practice; not all technologies work the same for all practices. To analyse the changes needed to implement the right infrastructure, Leavitt Diamond can be used. 

Leavitt Diamond consists of four components that assess the four cornerstones of a business and how they interact with each other for efficiency. If done correctly, it can determine the best way to implement IT infrastructure in accordance with the practice’s tasks, structure and employees/patients.

Our company is skilled in providing our customers with holistic, turnkey IT solutions for all their Optometry practice needs. We specialise in Optometry software and are the preferred contractors for the bigger Pharmacy software companies such as:

We can cover all your IT infrastructure needs to set up your Pharmacy practice. We cater specially for New Pharmacy Practice IT Setup & Support in Australia.

IT Support for Pharmacy Practice Setup

You need a company that is experienced in supporting the healthcare industry.
This is important as we understand the liability associated with Medical Data and we strive to keep your medical data safe and secure. 
You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. 
We have an after hours IT support number that is always manned.

You need a company that understands the needs of a new Pharmacy practice. We know when to perform updates, which is after hours of course. We also know that Pharmacists are a Pharmacy Practices most important asset, so we work hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Medical IT

Pharmacy Backups

When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Pharmacy clients are on one of our maintenance agreements.


Medical IT

Medical Data Security

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for Pharmacy centres to get hacked and to have all their data encrypted.
We make sure that they are no security loopholes on your network that will allow this to happen.

Pharmacy Software Support

We support all Pharmacy software.
If you have any needs regarding your pharmacy software, give us a call.
We know what to look out for, and we will work closely with your pharmacy software vendor if needed.

Medical IT

Pharmacy Practice Accreditation

We will help you achieve accreditation for your Pharmacy practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.


Medical IT

Responsive Help Desk

We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the pharmacy industry and have a lot of knowledge surrounding the various pharmacy programs that your pharmacy centre might use. We can help you get your software issues resolved quickly.


Medical IT

Pharmacy Program Updates

We provide optometry updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a pharmacy update. This is important because sometimes the pharmacy updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the pharmacy updates. We also run these updates after-hours so that there is no downtime to the practice.

Networking

How to Get Started - Checklist

When you set up your new practice, other health professionals need to know about YOU! Advise other health professionals of your areas of interest so they may be more likely to refer appropriate patients to you.

Here are some suggestions about how to introduce yourself to other professionals:

General practitioners

  • Visit other general practices in the area.
  • Join the local division of general practice.
  • Go to educational meetings.
  • Your practice manager may attend network groups, and this could introduce your name locally.
  • Make yourself known to local community health centre/s.
  • Send a letter of introduction to specialists and allied health professionals you may be working with.

Specialist practitioners

    • Visit other specialists in the area.
    • Visit general practitioners in the area.
    • Offer to speak at education sessions for general practitioners.
    • Send a letter of introduction to general practitioners in the area.
    • Send a letter of introduction to allied health professionals you may be working with.
pharmacy practice setup

Improving your practice

  • Get to know all practitioners in the local area you are servicing.
  • Attend local clinical meetings.
  • Ask your practice manager to regularly attend practice manager networking meetings.
  • Encourage employed nurses to regularly attend nurses' networking meetings.

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